Privacy Policy

JewelryByIrina.com is committed to providing the best and highest quality custom handmade jewelry.

Secure Shopping

Our goal is provide our clients with a secure online shopping experience. We will not sell or distribute your information to any third party. All online transactions and information that you provide through us are done through a secure Paypal server, you can be confidant that your credit card information is safe.

Contacting Us

We are available via email with any questions you may have or custom jewelry orderes you wanted to place. We pride ourselves on providing excellent customer service. We appreciate your questions and you will receive a response from us within 24 hours.

Order Processing

Orders are processed within 24 hours of receipt, Monday-Friday. Any orders placed on Saturday or Sunday will be shipped out on a Monday.

Item Availability

Because all the items are custom made – you may receive an eta as to when the custom jewelry you have ordered will be made and shipped out.

Product Photography

All images on the site are copyrighted and at no point may anyone use any of the images or any content from this site without contacting us.

Returns & Exchanges

These items are custom made and we will provide the full refund within 7 days minus our restocking fee of 15% restocking fee. Also shipping and handling will not be refunded if shipped overseas – nor will we cover shipping back to us.

Free Shipping

We offer free shipping on all orders within the contiguous USA. All orders outside the contiguous USA – please contact us for an exact shipping rate. All shipments taking advantage of this will be shipped thru www.usps.com. Free shipping is not applicable with any other promotion or offer. We do offer other shipping options – please contact us prior to for detailed pricing.

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